shipping and returns
Shipping
We are committed to sustainability and strive to use recycled and reusable materials whenever possible for packaging our products.
New Zealand
We aim to keep our shipping costs as affordable as possible.
Flat rate of $10 for the North Island, and $15 for the South Island and rural addresses.
For larger orders, please contact us for a custom shipping estimate.
Local customers can opt for pickup from our studio in Paremoremo by appointment—simply select PICKUP at checkout, and we will arrange a suitable time for collection.
We ship to physical addresses only; P.O. Boxes are not eligible.
Delivery within NZ typically takes 4 to 7 working days.
*Rural Delivery
Rural delivery is available at a flat rate of $15.If your address is rural, please choose the "Rural Delivery" option during checkout. If not selected, we will contact you for an additional payment before shipping.
International Shipping
For international shipping, please enquire via the email below for a quote.
mail@scoutproductions.net
Refunds and Exchanges
Refunds and exchanges are considered individually. We strive to provide accurate measurements, descriptions, and photos of all products. If you believe the item you received doesn't match the description, please contact us at mail@scoutproductions.net to resolve the issue. Please note that custom items (including special orders and personalised products) are non-refundable.
Damaged or Faulty Items
In the rare case that an item arrives damaged or faulty, we will fulfil our responsibilities under the Consumer Guarantees Act to provide a solution. Please contact us at mail@scoutproductions.net within 7 days of receiving your order. To qualify for a replacement, the item must be unused, in its original condition, and in the original packaging. A receipt or proof of purchase may also be required. You can choose either a refund (excluding shipping) or a replacement item similar to the one originally ordered.